Smaller Municipal and County Law Enforcement Agencies Get Access to High Level Criminal Justice Data Through Diverse Computing, Inc.’s eAgent Software


TALLAHASSEE, Fla. – Small to mid-level law enforcement agencies throughout the Southeastern U.S. have been upgrading their criminal justice software in order to gain the upper hand on fighting crime. They are acquiring this cost-effective eAgent software from Diverse Computing, Inc. (DCI), giving these agencies similar capabilities and access to criminal justice information as many of the larger municipal agencies have.

Athens Police Department in Tennessee is one such agency that put DCI’s software to good use. In 2010, Athens PD installed eAgent Client for the mobile data terminals in their patrol cars. With this software, they were able to run queries and pull up criminal justice data directly from their cars instead of having to call into their dispatch center.

“Increased safety is a big advantage to the system,” says Chief Ziegler. “Now I am able to see if a person I am talking to may have a violent background, likes to use weapons or has a warrant.”

Another key feature of eAgent Client for Mobiles is the ability to pull up driver’s license photos that are registered with the DMV. Athens PD’s officers can even pull up driver’s license photos from outside of Tennessee as part of the Nlets Interstate Sharing of Photos (NISP).

Chief Ziegler emphasizes “The eAgent Client for Mobiles software has helped in cutting down on suspects’ being able to give false IDs in hopes of eluding law enforcement. While on a follow-up, I can make sure that I am talking to the right  person by comparing driver’s license photos and physicals gained from eAgent.”

In 2012, Athens PD further upgraded their software capabilities by purchasing eAgent Client for Handhelds. DCI developed this software for field officers who wanted access to criminal justice information on handheld devices like smartphones and tablets.

“The eAgent Client for Handheld software has been a great tool for our officers over the past few months,” states Chief Ziegler. “One advantage is the increased speed at which I am able to show photo lines to victims and witnesses. We all know how fast memory fades, and the quicker we can show a face of the bad guy to the victim, the better chance we have at getting a positive ID.”

Chief Ziegler further explains “This handheld software is also a great tool to use to document a crime scene. I am able to quickly upload photos to reports and can also use a camera to upload documents at the crime scene directly into my case management case file.”

Athens PD is one of 1,500 other law enforcement agencies in the Southeast how use the eAgent suite of products.

DCI was founded in 2001 to provide reliable, secure and easy-to-use software solutions for law enforcement and public safety agencies nationwide. DCI’s clients range from large federal and state agencies down to local county and city law enforcement agencies.

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To learn more about DCI and the software that is being used by Athens PD, please contact Ron Coffman by e-mail at rcoffman@diversecomputing.com or by phone at 910-235-0473.


Deadline for CJIS Compliance Approaching

September 30, 2013 is less than a year away. Make sure you have your Advanced Authentication solution in place before the end of the year to make sure your agency is completely compliant and not searching last minute for the vendor who meets all of your agency’s unique requirements. Do not wait until it is too late for your agency to make sure that they are on track and on budget for this looming mandate and when you do decide on a vendor we hope that it is with DCI, one of the few advanced authentication solution providers that deals solely in law enforcement technology.

The best way to ensure that you and your agency are 100 percent compliant is to contact an eAgent specialist today to find out how our Advanced Authentication solution integrates seamlessly with your existing environment and network so your job will never have to change. We implement our solution with ease and make ensure there are no IT headaches when dealing with this new mandate. Ask us about our grid card solution, quickly becoming the most popular form of Advanced Authentication for law enforcement because of their ease of use and the fact that they are self-administered bingo cards that give each member of your agency second factor compliance. If you ever lose a bingo card, you can log on to your user account and print out another set, once this is done the old set is now invalid, ensuring your agencies data safety and integrity. If you have any questions feel free t

o contact us, if you have any technical problems, as always our support line is open 24.7.365, or call the sales team for more info about eAgentX2 – The Advanced Authentication Solution for Law Enforcement.


Advanced Authentication with Multiple Access Levels of Authority

The eAgentX2 interface has three levels of administration to delegate user authority:

Admin, Domain Manager and User.

The Admin can see all the users in all of the domains attached to the eAgentX2 server. The admin is able to add/remove policies, domains and users. The domain manager has the authority over all users in his or her domain. For example: the NetMotion domain manager governs only the users in the NetMotion domain. Lastly Users, the user is only able to add their mobile device to the system and download their grid cards for printing. This overview of authority ensures that nobody without proper authority can do anything in the system without the right credentials.

How does eAgentX2 work?

A lot of people have been requesting more information about DCI’s eAgentX2 Advanced Authentication Software. I would like to start off by saying thank you to all the new customers that have been pouring in and a special thanks to all of our customers who put their lives on the line every day. eAgentX2 is the Advanced Authentication solution for law enforcement, with over 100 years combined experience with government mandates just like this one, almost nobody has the track record of eAgent.

Our user-friendly interface is simple to use and understand. Simply log in and you can add users, assign them domains, and configure their Authentication methods (policies). We offer three different methods for second factor Authentication, grid cards, SMS text, and hard token.

Here is the Users (non admins) look when accessing eAgentX2, they can add a new cellphone provider for their text authentication or download their grid cards into Microsoft word and print them out.

eAgentX2 is quickly becoming known for its incredibly agile features and packed with common sense that makes the solution simple to administer to large and small agencies nationwide. If you have any questions about eAgentX2 or would like an information packet sent to you with more details about the solution please email me at Arawlings@diversecomputing.com

DCI: Experience and Innovation Unmatched!

Our focus is, and has always been, on the unique technology requirements of law enforcement agencies across the nation. Every single product we develop at DCI stems from our core belief in listening to our clients. Our development team hears your needs and couples them with FBI and state data regulations to create innovative platforms from which you can securely access criminal justice information systems. From desktops to mobile data terminals (MDTs) to handheld devices, we provide fully-featured, user-friendly interfaces that give law enforcement officers NCIC access to information wherever their job takes them.

Over 1,500 agencies currently utilize our eAgent NCIC access software, including federal, state and local agencies. Among our programming, IT and project management specialists, we have over 100 combined years of experience developing software and networking solutions specifically for the law enforcement community. During the past 11 years, we have established a proven track record of groundbreaking project implementations across the country, from deploying message switches and NCIC access software to developing advanced authentication solutions.

Some of our clients:

  • Florida Department of Law Enforcement (FDLE)
  • Metropolitan Police Department (MPD)
  • Tennessee Bureau of Investigation (TBI)
  • New Mexico Department of Public Safety (NMDPS)
  • Delaware State Police
  • and many,many more…

Check out our website to find your Advanced Authentication Solution to meet the new CJIS mandate!   www.DiverseComputing.com 

When Should I Start Seeking an Advanced Authentication Vendor?

A lot of concern around agencies is which vendor to use for the CJIS Advanced Authentication mandate effective Sept. 30, 2013. Some law enforcement agencies are deciding based on referrals, others based on history and some just select the first one they see. Who is right? While there is not right or wrong answer there is better way to choose. When researching who to use as your Advanced Authentication vendor you need to ask yourself a few questions. Does this provider have experience in Law Enforcement? Does their solution fit into my current system or will everything have to change? Do they provide 24/7/365 service if a problem ever arises?

These are three important questions you should ask yourself before committing to a service provider. At DCI we have developed eAgentX2, an advanced authentication solution specifically for the use of law enforcement. We do not supply to anyone other than law enforcement and government agencies. Why is this important? With the FBI constantly changing security protocols and releasing new mandates, you want a service provider who has over 100 years combined experience in meeting these government mandates like DCI has. You also want to be certain that you remain compliant, even years down the road, and know that you are using FBI approved software.

With eAgentX2 you can also rest assured that our solution will integrate seamlessly into your existing work environment, whether you use NetMotion, Radio IP or any other network, eAgentX2 has been designed for it.  So you don’t have to worry about anything changing; and as always with eAgentX2 you will be under DCIs umbrella of 24/7/365 live support from U.S. based technicians.

Find out more about our solution eAgentX2 : http://www.diversecomputing.com/products/eagent-x2 

Or get more information from Experts on Advanced Authentication here: http://www.diversecomputing.com/advanced-authentication-fbi-cjis-security-policy#overlay-context=products/eagent-x2 

CJIS Advanced Authentication Mandate and how eAgentX2 works

The Criminal Justice Information System (CJIS) provides state, local, and federal law enforcement and criminal justice agencies with access to critical, personal information such as fingerprint records, criminal histories, and sex offender registrations. In order to prevent unauthorized access to this extremely sensitive information, a security policy governing the access to the CJIS database was enacted on January 1, 2011. CJIS compliance information was set in a mandate released by the FBI. The mandate sets forth the minimum requirements for securing access to the data included within CJIS. The policy requires “Advanced Authentication”, or multi-factor authentication, to be implemented across all those that agencies that access the information contained in the CJIS database. CJIS compliance will affect many organizations and many departments. Public safety, judicial, and correctional institutions must comply or face administrative sanctions and/or criminal penalties.

How eAgentX2 works

  • Compliance with FBI CJIS security policy requirements
  • Rapid setup and user deployment
  • Ability to interface through a web SSL or VPN client
  • Integration with RADIUS, Active Directory and LDAP (or we can do a custom backend integration)
  • Several methods available for second authentication factor like SMS text, phone app, grid card and hard token.


Does My Agency Require Advanced Authentication to be Compliant with the FBI CJIS Security Policy?

Whether or not your agency requires CJIS Advanced Authentication boils down to one key question… Do you have officers who access NCIC criminal justice information from a mobile data terminal or handheld device, or are they trying to remote access from an unsecure location? If the answer is “Yes”, then those officers will require an Advanced Authentication system to be compliant.

Achieving CJIS Compliance is Easier Than You Think

DCI has developed the eAgentX2 Advanced Authentication solution specifically for law enforcement agencies to be compliant with this FBI CJIS Security Policy. We have over 100 years of combined experience with CJIS and keeping law enforcement agencies up to date with new FBI security standards, so you can rest assured knowing that our eAgentX2 solution meets the mandate. We understand what a headache it can be to keep up with all of the new security policies. Let us deal with the government mandates… you have enough to worry about.

CJIS Advanced Authentication Mandate *Effective September 30, 2013*

“Authentication” refers to the process of verifying users’ identities when requesting access to Criminal Justice Information Services (CJIS) systems. One-Factor Authentication is when a user logs in with only a user name and password. Two-Factor or Advanced Authentication requires an additional separate factor in order to complete the log-in process. This one time pin, or second factor is usually obtained via a phone app, text, hard token or grid card, and it changes every time the user logs in.

DCI has over 100 years of combined experience with CJIS and staying up to date with FBI security standards, and we developed a product specifically for law enforcement agencies to meet this mandate. eAgentX2 from Diverse Computing gets you compliant with the CJIS security mandate and ensures maximum security through advanced authentication. As always DCI offers live 24/7/365 support for all of our products, and our Advanced Authentication solution integrates with all of our other products, whether you are new to DCI or a returning customer check out how we continue to set the standard for security and reliability at diversecomputing.com