Smaller Municipal and County Law Enforcement Agencies Get Access to High Level Criminal Justice Data Through Diverse Computing, Inc.’s eAgent Software


TALLAHASSEE, Fla. – Small to mid-level law enforcement agencies throughout the Southeastern U.S. have been upgrading their criminal justice software in order to gain the upper hand on fighting crime. They are acquiring this cost-effective eAgent software from Diverse Computing, Inc. (DCI), giving these agencies similar capabilities and access to criminal justice information as many of the larger municipal agencies have.

Athens Police Department in Tennessee is one such agency that put DCI’s software to good use. In 2010, Athens PD installed eAgent Client for the mobile data terminals in their patrol cars. With this software, they were able to run queries and pull up criminal justice data directly from their cars instead of having to call into their dispatch center.

“Increased safety is a big advantage to the system,” says Chief Ziegler. “Now I am able to see if a person I am talking to may have a violent background, likes to use weapons or has a warrant.”

Another key feature of eAgent Client for Mobiles is the ability to pull up driver’s license photos that are registered with the DMV. Athens PD’s officers can even pull up driver’s license photos from outside of Tennessee as part of the Nlets Interstate Sharing of Photos (NISP).

Chief Ziegler emphasizes “The eAgent Client for Mobiles software has helped in cutting down on suspects’ being able to give false IDs in hopes of eluding law enforcement. While on a follow-up, I can make sure that I am talking to the right  person by comparing driver’s license photos and physicals gained from eAgent.”

In 2012, Athens PD further upgraded their software capabilities by purchasing eAgent Client for Handhelds. DCI developed this software for field officers who wanted access to criminal justice information on handheld devices like smartphones and tablets.

“The eAgent Client for Handheld software has been a great tool for our officers over the past few months,” states Chief Ziegler. “One advantage is the increased speed at which I am able to show photo lines to victims and witnesses. We all know how fast memory fades, and the quicker we can show a face of the bad guy to the victim, the better chance we have at getting a positive ID.”

Chief Ziegler further explains “This handheld software is also a great tool to use to document a crime scene. I am able to quickly upload photos to reports and can also use a camera to upload documents at the crime scene directly into my case management case file.”

Athens PD is one of 1,500 other law enforcement agencies in the Southeast how use the eAgent suite of products.

DCI was founded in 2001 to provide reliable, secure and easy-to-use software solutions for law enforcement and public safety agencies nationwide. DCI’s clients range from large federal and state agencies down to local county and city law enforcement agencies.

# # #

To learn more about DCI and the software that is being used by Athens PD, please contact Ron Coffman by e-mail at rcoffman@diversecomputing.com or by phone at 910-235-0473.


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s